Privacy Policy & Terms

Website service requests

By actively selecting the service request checkbox, you agree to these Terms & Conditions, acknowledge the Privacy Policy, and authorize the processing described in the service request consent section. You confirm that you may provide the information submitted.

Sending a request does not confirm an appointment, commit you to a purchase, or authorize paid work. Scope, pricing, and scheduling are agreed separately before work begins. Optional SMS and website tracking choices are separate from the required service request consent.

1) Definitions

• "Company," "we," "us," "our": Handyman of South Charlotte LLC (HSC).
• "Client," "you," "your": The individual or entity purchasing services.
• "Site": The property where services are performed.
• "Work": The services, labor, and, if applicable, materials we provide.

2) Quotes, Estimates & Scope

Estimates are preliminary price ranges based on the information available at the time. Final pricing may change after on-site assessment or if conditions differ from what was represented.

Scope of Work will be described in your written estimate/proposal or work order. Only the items listed are included.

Exclusions (unless listed): permits/fees, design/engineering, remediation of hazardous materials (asbestos, lead, mold), structural changes, code upgrades not expressly quoted, unexpected repairs from hidden conditions, disposal beyond normal debris, specialty equipment, overtime, and work outside normal hours.

Change Orders: Any change in scope, materials, or conditions requires written approval (email or text is acceptable). Change orders may affect price and schedule.

3) Scheduling & Access

• We schedule in good faith and may give arrival windows rather than exact times.
• Client must provide safe access (including parking), utilities (water/electric), and disclose hazards (pets, alarms, sensitive areas).
• We may reschedule due to safety concerns, inclement weather, supply delays, illness, or force majeure events.

4) Materials & Client-Supplied Items

When we supply materials, we select professional-grade items unless otherwise specified. Equivalent substitutions of equal or better quality may occur due to availability.

If you supply materials, we are not responsible for delays, defects, incompatibility, or warranties on those items. Additional labor caused by incompatible or missing parts will be billed accordingly.

5) Pricing, Taxes & Payments

• Prices are in U.S. dollars and are based on the agreed scope.
• Taxes: Applicable sales/use taxes are added (typically 7.25%, subject to change and final jurisdiction).
• Deposits & Progress Payments: A deposit and/or milestone payments may be required and will be stated in your estimate. Work may pause if payments fall overdue.
• Payment Methods: We accept the methods stated on your estimate/invoice. Card payments or third-party platforms may include a disclosed processing fee.
• Late Payments: Past-due balances may accrue a late fee or interest at the maximum allowed by law. You agree to pay reasonable collection costs, including attorneys' fees, if applicable.
• Lien Rights: HSC may file a mechanic's lien for unpaid work in accordance with law.

6) Permits, Code & Inspections

Unless explicitly stated otherwise in writing, Client is responsible for obtaining permits and paying related fees.

We perform work to a professional standard and, where applicable, consistent with the adopted local code. Code upgrades not specified in the quote are extra.

If permit involvement with a licensed General Contractor is required beyond the agreed scope, an additional administrative and coordination fee (up to 25% of related labor) may apply.

7) Worksite Conditions & Unforeseen Issues

Client represents that the Site is free of known hazards and will promptly disclose any known issues (e.g., water intrusion, termites, mold, electrical anomalies).

Unforeseen conditions (e.g., hidden rot, obsolete wiring, non-standard plumbing, substandard previous work) may require additional work/cost or a referral to a specialist. We will notify you and seek approval before proceeding.

We are not responsible for pre-existing issues or damage that results from addressing those issues (e.g., opening walls to locate a leak).

8) Warranty

Workmanship Warranty (labor): 90 days by default from completion for the specific work performed. We may offer an Extended Workmanship Warranty (up to 1 year) if expressly stated on your estimate/invoice.

Manufacturer Warranties: We pass through manufacturer warranties (some products offer up to 10 years—these are manufacturer warranties, not HSC warranties). Registration and maintenance requirements are your responsibility.

Warranty Exclusions: Misuse, neglect, alterations by others, normal wear and tear, consumables, acts of God, damage from pests/water/mold/settling, or failure to perform recommended maintenance.

Warranty Claims: Notify us in writing within the warranty period. We will inspect and, if covered, repair or replace the affected work within a reasonable time.

14) Communications (Email/SMS)

When you submit a service request with the required consent, HSC may contact you about that request using the phone number or email you provide. SMS/MMS requires your separate optional permission. Service request consent does not authorize promotional calls or texts.

Opt-out of marketing or promotional texts: Reply STOP to any message. You can also text STOP to the phone number listed on our website or to the same number you're receiving messages from.

Help: reply HELP.

Message and data rates may apply based on your carrier. We honor SMS/MMS opt-outs and can coordinate active work by another agreed contact method.

16) Disputes, Governing Law & Venue

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules.

Good-faith resolution: We both agree to attempt to resolve disputes informally first.

Small claims or arbitration: If not resolved within 30 days, either party may file in small claims court (where jurisdictional limits apply) or elect binding arbitration administered by a reputable provider (e.g., AAA) in Mecklenburg County, NC. Each party bears its own fees unless the arbitrator awards otherwise.

Injunctive relief: Either party may seek temporary relief in court to protect IP or confidential information.